ABOUT

Accessibility

Statement of commitment

The National Oil Reserves Agency (NORA) does not provide services to the public, however NORA is committed to making its website accessible in accordance with S.I. 358/2020 - European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020. This accessibility statement applies to NORA.ie.

Compliance status

NORA.ie is partially compliant and will continue to work towards compliance.

Non-accessible content

Some images have missing or incomplete descriptions.
Tables and content may not be fully tagged.
Information in some file formats published after 23 September 2018 may not be fully accessible to screen reader software.

Exempted content

PDFs, Word Documents or any other office file formats published before 23 September 2018.

Conformance with official accessibility guidelines

An external service provider conducted a review to determine the level of compliance against the Web Content Accessibility Guidelines (WCAG) 2.0. Of the 61 “Success Criteria” defined in the WCAG, the website was compliant with 51 of those, and non-compliant with 10 items. The majority of those items have since been remediated. The review was a point in time indication of the level of compliance of NORA’s public website with the WCAG requirements as at October 2024.

How we are going to improve accessibility on NORA.ie

We are aware of some areas of our website where we could improve accessibility, adding photo-descriptions for example, and are currently working to achieve this. The website will be reviewed on a periodic basis.

Feedback and contact information

If you have any feedback or complaints about the accessibility of content used on the NORA, please contact us at 01 6769390 or email to enquiries@nora.ie.

Escalation of a complaint

If you are not happy with NORA’s response, you can make a complaint to the Ombudsman under the Disability Act.

6 Earlsfort Terrace

Dublin 2

D02 W773

Email: complaints@ombudsman.ie

Telephone: +353 (0)1 639 5600

This statement was last updated on 6th March 2025.